Pills Pharmacy - FAQ
How long will it take to receive my order?
Shipping time varies among orders as it depends on the shipping method selected at checkout.
Do you have a refund policy?
We do offer refunds on damaged merchandise or orders that failed to arrive. We DO NOT accept medication returns, since the federal law prohibits this. In case you did not receive an order, you may request a refund or ask that we reship your order once again. This we will be happy to do free of charge.
How do I order medications here?
All you have to do is add your chosen items to your cart. When you're ready to checkout, we will ask you to fill out a short medical history statement. Once the physician who reviews your statement deems your order safe and plausible, he or she will approve your order and you will receive the ordered medication(s) at your provided shipping address.
Do you provide a list of possible side effects for each medication listed here?
Although we do provide relevant medical information on each medication at our store, you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional. You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.
Are the medications here the real thing?
Yes, we guarantee it. Our offered inventory of medications is the same as the one you would buy from your local pharmacy. Everything is FDA-approved, both generic and brand-name meds. We obtain these medications from trusted global manufacturers that follow all Good Manufacturing Practices (GMP) in their manufacturing process.
Is it legal to order medications on the web?
Yes, it is. Each country has its own laws pertaining to ordering medications on the Web, and this is a regulated field. In the US, a limit is set by the FDA allowing the import of a 3-month personal supply of prescription pharmaceuticals.
How is it possible that a doctor can approve prescriptions without ever meeting me?
At our store, we follow a stringent process before approving medication orders. When customers are ready to checkout, we ask them to fill out a short medical history questionnaire which we later send to one of the licensed doctors in our network. This is an absolute prerequisite. After carefully examining the medical information provided in the questionnaire, the doctor decides whether to approve or decline the order in question. Once approved, the order is then sent to one of the pharmacies of our network, where it is dispatched to the customer's shipping address.
Why do generic medications look different than the brand-name medications treating the same condition?
This is merely an aesthetic difference due to trademark issues. Generic pills are chemically identical to their brand-name counterparts, and are produced according to the same FDA standards.
What does "generic medication" mean, and is it less effective than the brand-name med?
When it comes to legitimate, FDA-approved medications, there are two main categories. The first is the brand-name medication, the product of expensive and long research and development invested by major pharmaceutical companies such as Johnson & Johnson and Merck & Co. Once a new brand-name medication enters the market, the manufacturing company secures that medication in a patent for several years, during which no other company may produce the same medication. Once the patent of the brand-name medication has expired, the production of the medication becomes open to other pharmaceutical companies which may produce and sell the exact same medication as a generic version. Generic medications contain the exact same chemical formula, dosage and active ingredients as the brand-name medication, only the former may not carry the same name as the trademarked, brand-name medication. The end result is a generic form of the original medication which has the exact same effect as the brand-name one, but is usually offered for much less.
What shipping method do you offer?
Unless specified otherwise, we ship all orders for FREE worldwide* via Registered Airmail, and your signature is required upon delivery. You will see your order's shipping method on the checkout page, next to your order's total (expedited shipping options are also available). *Excludes a small number of selected items.
Your prices are really low. How are you able to offer such price tags?
We are not an actual pharmacy per se, but a platform connecting between customers and drugstores. As such, we are able to cut out the costs that usually affect standard businesses. This means we are able to offer real FDA approved generic and brand-name pharmaceuticals, the exact same ones you find at your local pharmacy, for much less than retail cost. Another reason why we're able to offer such low prices is that we buy genuine generic medications directly from global manufacturers outside the US, where manufacturing costs are much lower than in the United States. This way we're able to pass on the savings to our customers.
Why should I choose your store?
There are a few reasons why our store is the best choice when it comes to buying your medications; First, we offer the finest quality of in-demand medications, both brand-name and generic, all at discount prices. This means you save considerably compared to buying the same products at your local pharmacy. Second, our inventory is one of the largest online, so you will find every health product you're looking for, right here on this site. Another reason why buying your medications through us is superior to other places is that we offer free global shipping on 99% of all items. We guarantee a safe delivery right to your door!